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Medical Administrative Assistant at Rising Medical Solutions. We are looking for a Medical Administrative Assistant to join our team! . Are you someone who thrives in a fast-paced office environment where your time management, attention-to-detail, and communication skills are put to good use? Are you looking to switch from a hospital environment to remote office work? We might have the perfect entry/mid-level opportunity for you. Join our medically-based concierge service and early intervention program and help impact injured workers lives by coordinating services, providing resources to our constituencies, and helping people when they need it most. . The Injury Coordinator (working title: Medical Administrative Assistant) works in a remote office setting to:. Manage and/or assign files to appropriate staff member and initiate appropriate verbal and/or written contacts with employers, clients, claimants, and medical providers. . Set up files in all appropriate systems; assign files, when applicable, to the nurse. . Maintain responsibility of an individual caseload.. Maintain appropriate electronic and paper files. . Interface with a variety of inter-disciplinary providers (e.g., PT, diagnostic, psychology, etc.). . Identify, maintain, and update participating providers. . Answer incoming calls, and direct the call appropriately. . Process all documents using computer, copier, and scanner. . Search and copy the appropriate internal criteria guidelines, when appropriate.. Work as part of a team to meet turn-around time for the set activity. . Keep supervisor advised of any problems or delays. . Continually improve job skills and knowledge of all company products and services as well as customer issues and needs, through ongoing training and self-directed research. . Adhere to company policies, procedures, and reporting requirements.. . Experience in any of the following disciplines a plus – CNA, Medical Assistant, Physical Therapy Aide, Workers’ Compensation, Medical Unit Claims Administrator, IME Coordinator, Medical Office Manager. . Experience with workers' compensation or disability (a plus!). . Bachelor's or Associate's Degree preferred but not required. . Intermediate computer and internet skills (will work with programs including MS Word, Outlook, and Excel) . . Basic knowledge of/ability to read medical reports . . The ability to research evidence-based guidelines . . An understanding of workflow guidelines and follow as necessary. . Proficient verbal/telephone and written communication skills . . A high level of efficiency, ability to maintain rapid workflow . . An aptitude for learning, organization skills and the ability to follow systems and procedures . . A time-management mindset, along with planning, and prioritization skills. . The ability to work independently as well as part of a team . . The ability to express empathy with injured and/or disabled people . . A customer service mindset. . Ability to work Monday-Friday on a 1st shift central time zone. . Company Location: United States.