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Customer Service Associate (Part-Time) at SteadyMD. Keep patients, pharmacies, and partners moving. You’ll own multi‑channel support (email/phone/ticketing), triage and route issues cleanly, and protect partner SLAs without creating operational noise. We’re looking for calm, precise communicators who document well and close the loop.. What you’ll do. . Handle inbound/outbound contacts via email, ticketing, and phone; provide timely, clear updates.. . Triage and route issues in Jira and Slack using our tagging and escalation matrices.. . Monitor queues and escalate real-time risks.. . Resolve pharmacy/prescription questions (receipt checks, resend requests, clarifications with clinicians) and communicate next steps to patients/pharmacies.. . Assist with scheduling/rescheduling on partner or SteadyMD platforms and send confirmations using approved language.. . Capture crisp internal notes and patient-facing summaries; use internal macros to standardize replies; propose new snippets/SOP updates when you spot patterns.. . Protect HIPAA at every step (identity verification, least-necessary-information, secure systems).. . Schedule & coverage. . Primary: Evenings and weekends (examples: 4:00 p.m.–9:00 p.m. CT weekdays; Sat/Sun rotating blocks).. . Flex: Ability to pick up additional hours anywhere within 6:00 a.m.–11:59 p.m. CT to cover spikes, launches, PTO, or outages.. . Training: Majority conducted Mon–Fri, roughly 6:00 a.m.–8:00 p.m. CT with some evening/weekend shadowing to cover scenarios you’ll support. Ops Associate Job Descr…. . Work location & setup. . Remote within the continental U.S. Due to partner contracts, work cannot be performed outside U.S. territory. . . Company equipment provided. . Reliable high‑speed internet and a private, HIPAA‑suitable workspace are required.. . 3-5 years in customer support (healthcare/telehealth, pharmacy, medical office, or insurance helpful).. . Strong written + verbal communication; steady under pressure; friendly but concise.. . Comfortable in multi-system workflows (HelpScout, Jira, Slack, Google Workspace).. . Detail-oriented; follows playbooks and improves them.. . No degree is required if experience demonstrates a good fit.. Company Location: United States.