We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Strategic Account Specialist (Remote - US) at Jobgether. This position is posted by Jobgether on behalf of . SmartSource. . We are currently looking for a . Strategic Account Specialist. in the . United States. .. This role offers a unique opportunity to support key strategic accounts in the veterinary and healthcare distribution space. As a Strategic Account Specialist, you will act as the main point of contact for designated customers, providing high-touch service and resolving inquiries with professionalism and care. You’ll work closely with multiple internal departments to ensure service excellence and long-term client satisfaction. If you’re a detail-oriented problem solver with strong communication skills and a passion for customer support, this is a role where you can make a measurable impact.. . Accountabilities:. . Serve as the daily liaison for strategic accounts, managing inbound inquiries via phone, email, and fax with responsiveness and professionalism.. . Resolve shipment issues such as damaged or missing products, process returns, and issue credits as needed.. . Provide accurate and up-to-date information on products, pricing, policies, and procedures.. . Maintain organized records of customer interactions using the internal CRM system.. . Investigate and analyze customer concerns, ensuring timely and effective resolutions.. . Collaborate with internal departments to address client needs and ensure service delivery.. . Complete special assignments as required to support strategic account activities.. . . . High school diploma required; a bachelor’s degree is preferred.. . Previous experience in customer service is preferred; experience in veterinary or clinical settings is a plus.. . Strong written and verbal communication skills with a customer-first attitude.. . Intermediate to advanced skills in Microsoft Excel, with proficiency in Word and Outlook.. . Ability to remain calm and solutions-focused under pressure.. . Strong attention to detail and organizational skills.. . Capable of taking initiative and working both independently and within a team.. . Adaptability to changes in work routines and responsibilities.. . Problem-solving mindset and ability to manage information systematically.. . . Company Location: United States.