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Senior System Analyst - OP01822 at Dev.Pro. 🟢 Are you in Latin America? Join us as we actively recruit in this location, offering a comfortable remote environment. Submit your CV in English, and we'll get back to you!. We invite a technically advanced and motivated Senior System Analyst with extensive experience in designing and improving processes and technical solutions to join our team. You will help us build and maintain high-quality software serving the needs of a top multinational chain of coffeehouses with over 38,000 stores in 80 countries. You will work together with multiple teams on various cloud components that support day-to-day store operations.. 🟩 W. hat's in it for you:. . Work with a globally recognized Fortune 500 company . . Help enhance and maintain a complex production system that features multiple In-Store and Above store components. . Join a team of skilled specialists with an incredible knowledge-sharing culture and a strong focus on team collaboration. . ✅. Is that you?. . 5+ years of relevant experience as a System Analyst role. . Strong technical background with hands-on production monitoring experience. . Ability to read and understand programming languages (.NET, C#, JavaScript, Python), SQL. . Experience with SaaS (Software as a Service) or Cloud software architecture. . Understand API-first approach to building products. . Experience analyzing, monitoring, and supporting complex production environments using tools like Splunk and PagerDuty. . Ability to interpret dashboard metrics to support data-informed decisions. . Demonstrated ability to work with design and engineering to deliver customer facing features. . Excellent soft skills, stakeholder management, cross-team collaboration skills and proactive approach to getting things done. . Hands on experience in developing roadmaps, managing priorities, writing user stories, refining product backlogs, and coordinating/prioritizing conflicting requirements in a fast-paced, changing environment with variety of stakeholders. . Strong prioritization and backlog management skills with experience using Agile tools (Jira, Confluence). . Upper-Intermediate English level. . . Desirable:. . Exposure to large-scale restaurant or retail tech systems. . Background in engineering or software development. . Experience working in international, multicultural environments. . 🧩. Key responsibilities and your contribution. In this role, you’ll contribute to production support efforts, guide system configuration and testing, and collaborate across teams to deliver effective, reliable solutions. . . Gather, analyze, and document requirements; support user story creation and backlog prioritization. . Apply LEAN techniques to optimize business process design. . Collaborate with engineering and SRE teams to guide system configuration, environment updates, and deployments. . Support data conversion by extracting, loading, and validating data. . Develop and review test plans, coordinate test environments, and validate results. . Assist in 24/7 critical system support through incident analysis and resolution. . Coordinate issue resolution with vendors and teams, ensuring clear communication. . Create and maintain system documentation and facilitate training. . Write and review ad-hoc queries for data analysis and reporting. . Support roadmap development and backlog management in collaboration with stakeholders and engineering teams. . 🎾 . What's working at Dev.Pro like? . Dev.Pro is a global company that's been building great software since 2011. Our team values fairness, high standards, openness, and inclusivity for everyone — no matter your background. 🌐 We are 99.9% remote — you can work from anywhere in the world. 🌴 Get 30 paid days off per year to use however you like — vacations, holidays, or personal time. ✔️ 5 paid sick days, up to 60 days of medical leave, and up to 6 paid days off per year for major family events like weddings, funerals, or the birth of a child. ⚡️ Partially covered health insurance after the probation, plus a wellness bonus for gym memberships, sports nutrition, and similar needs after 6 months. 💵 We pay in U.S. dollars and cover all approved overtime. 📓 Join English lessons and Dev.Pro University programs, and take part in fun online activities and team-building events. Our next steps:. ✅ Submit a CV in English — ✅ Intro call with a Recruiter — ✅ Internal interview — ✅ Client interview — ✅ Offer. Interested? Find out more:. 📋How we work. 💻 LinkedIn Page. 📈 Our website . 💻IG Page . Company Location: Brazil.