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German Speaking Customer Service for Retail industry at Patrique Mercier Recruitment By Nellie. Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a German Speaking Customer Service Representative in the Retail Industry. This role offers a chance to work with a dynamic team and provide excellent support to German-speaking customers, ensuring an exceptional shopping experience.. Responsibilities. . Provide outstanding customer service to German-speaking clients through various communication channels including phone, email, and chat.. . Assist customers with inquiries regarding products, orders, and returns.. . Resolve customer complaints and issues promptly while maintaining a high level of satisfaction.. . Stay knowledgeable about the company's product range, promotions, and policies to effectively assist customers.. . Document customer interactions accurately for future reference and service improvement.. . Collaborate with internal teams to escalate and resolve more complex issues as needed.. . Promote a positive brand image through proactive customer engagement.. . . Fluency in German and English, both written and spoken.. . Previous experience in customer service, particularly in the retail sector, is preferred.. . Excellent communication and interpersonal skills.. . Strong problem-solving abilities and the capacity to handle challenging situations.. . Proficiency in customer service software and Microsoft Office applications.. . Detail-oriented with strong organizational skills.. . A team-oriented mindset and the ability to work in a fast-paced environment.. . Company Location: Germany.