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Norwegian Speaking Support For Online Travel Agency at Mercier Consultancy BG. Mercier Consultancy is thrilled to offer an exciting opportunity for a Norwegian Speaking Support Specialist at our Online Travel Agency. In this pivotal position, you will act as a key point of contact for our Norwegian-speaking clients, providing exceptional customer support and assistance with their travel inquiries and bookings. Your primary responsibilities will include addressing customer questions about travel options, resolving any issues, and guiding clients through our online booking platform. If you have a passion for travel and a strong commitment to delivering excellent service, we encourage you to apply!. Responsibilities. . Provide outstanding support to Norwegian-speaking clients via phone, email, and live chat.. . Assist customers with inquiries related to travel bookings, itineraries, and other travel services.. . Effectively resolve client issues, ensuring high levels of customer satisfaction.. . Guide clients through our online booking platform and assist them with technical questions.. . Document and track customer interactions and feedback to support continuous improvement.. . Collaborate with internal teams to escalate and resolve complex issues when necessary.. . Stay updated on travel industry trends and company offerings to provide accurate information to clients.. . . Fluency in Norwegian and English, both written and spoken.. . Experience in customer support or service roles, preferably within the travel industry.. . Strong communication skills with a focus on effectively addressing client inquiries.. . Able to work both independently and collaboratively within a team.. . Comfortable using technology and navigating online booking systems.. . Detail-oriented with excellent organizational skills.. . A genuine passion for travel and a desire to assist clients in planning their journeys.. . Flexibility to work varied hours, including weekends and holidays as needed.. . Company Location: Portugal.