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Dutch Speaking Customer Loyalty Advisor at Mercier Consultancy Europe. Join Mercier Consultancy Europe as a Dutch Speaking Customer Loyalty Advisor, where you'll play a crucial role in enhancing customer relations through exceptional service. In this position, you will engage with our Dutch-speaking clientele, ensuring their needs are met and fostering lasting loyalty to our brand. Your primary responsibilities will involve resolving customer inquiries, building rapport, and proactively identifying opportunities for a better customer experience.. Responsibilities. . Provide exemplary customer service to Dutch-speaking clients across various channels, including phone, email, and online chat.. . Address and resolve customer issues with a focus on empathic communication and timely solutions.. . Follow up with customers to guarantee satisfaction and nurture loyalty.. . Proactively seek out opportunities to enhance the customer experience and loyalty programs.. . Collect and analyze customer feedback to inform improvements and promotional efforts.. . Work collaboratively with cross-functional teams to ensure consistency in the customer experience.. . Maintain up-to-date knowledge of our products, services, and industry trends to provide informed support.. . . Fluency in both Dutch and English, with strong verbal and written communication skills.. . Proven experience in customer service or within a loyalty program framework is preferred.. . Exceptional interpersonal skills, with the ability to connect and communicate effectively.. . Strong problem-solving capabilities and a proactive approach to customer satisfaction.. . Ability to manage multiple tasks and adapt to a fast-paced work environment.. . Experience with CRM systems and tools is a bonus.. . A genuine enthusiasm for customer engagement and improving customer experiences.. . Company Location: Greece.