Greek Speaking Support For Online Travel Agency at Mercier Consultancy BG. Mercier Consultancy is excited to announce an opening for a Greek Speaking Support Specialist at our Online Travel Agency. In this vital role, you will be the primary point of contact for our Greek-speaking clients, delivering exceptional support and assistance with their travel inquiries and bookings. Your main responsibilities will include responding to customer questions about travel options, resolving issues, and guiding clients through our online booking platform. If you are passionate about travel and dedicated to providing outstanding customer service, we would love to have you join our team!. Responsibilities. . Provide outstanding support to Greek-speaking clients via phone, email, and chat.. . Assist customers with inquiries related to travel bookings, itineraries, and services.. . Effectively resolve client issues to ensure high levels of satisfaction.. . Help clients navigate our online booking platform and address any technical questions.. . Document customer interactions and feedback for continuous service improvement.. . Collaborate with internal teams to escalate and resolve complex issues when necessary.. . Stay informed about travel industry trends and company offerings to provide accurate information to clients.. . . Fluency in Greek and English, both written and spoken.. . Previous experience in customer support or service roles, ideally in the travel industry.. . Strong communication skills with a focus on effectively and efficiently resolving client inquiries.. . Able to work both independently and collaboratively within a team.. . Comfortable using technology and navigating online booking systems.. . Detail-oriented with strong organizational abilities.. . A genuine enthusiasm for travel and a desire to help clients plan their journeys.. . Flexibility to work varied hours, including weekends and holidays as needed.. . Company Location: Portugal.
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