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Dutch Customer Service Representative - Remote In Greece at Mercier Consultancy Europe. Mercier Consultancy is excited to announce a position for a Dutch Customer Service Representative to join our remote team in Greece! In this role, you will provide exceptional customer support to our Dutch-speaking clientele, assisting them with inquiries, resolving issues, and ensuring a seamless experience. If you have a passion for customer service and are looking for a flexible remote opportunity, we would love to hear from you!. Responsibilities. . Offer outstanding customer service in Dutch through various communication channels, including phone, email, and chat.. . Address customer inquiries regarding products and services, ensuring timely and accurate responses.. . Effectively resolve customer complaints and concerns, maintaining a positive relationship with clients.. . Accurately document customer interactions to support quality improvement and training efforts.. . Collaborate with team members to continuously improve service delivery and overcome challenges.. . Stay updated on company offerings and policies to provide comprehensive information to customers.. . Participate in training sessions to enhance your skills and knowledge of the products and services we offer.. . . Fluency in Dutch and English, with excellent verbal and written communication skills.. . Previous experience in customer service is preferred, but a strong desire to assist customers is essential.. . Strong problem-solving abilities and a customer-oriented mindset.. . Ability to work independently and effectively manage time in a remote work environment.. . Basic computer skills and familiarity with customer service software is a plus.. . Motivation to work remotely from Greece while being an active part of a collaborative team.. . Flexibility to work varied hours, including evenings and weekends, as required by customer needs.. . Company Location: Greece.