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Client Success Manager (Remote) at Winning Assistants. Client Success Manager (Remote). Work Hours: . 7:00 AM – 4:00 PM Pacific Time [PDT] (Monday to Friday). Lunch Break:. 1 hour. Rate:. $1,500-$3,000 USD/month depending on experience (with high opportunity for more as we grow). Location: . Open to candidates in El Salvador and Philippines.. About Winning Assistants. Winning Assistants is one of the fastest-growing offshore staffing agencies in the U.S. We help doctors, clinic owners, and service-based businesses scale faster by connecting them with highly trained virtual assistants who streamline their operations, reduce costs, and increase profitability. We’ve helped thousands of businesses build leaner, smarter teams — and we’re just getting started. This is a fast-paced, high-performance environment — you must be able to stay composed under pressure, handle urgent issues, and solve problems quickly without getting overwhelmed.. We’re building something big — and we’re looking for passionate A-players who want to grow fast, lead from the front, and be part of something special.. The Role: Client Success Manager. We’re looking for a proactive, detail-oriented, high-performance Client Success Specialist to serve as the main point of contact for a minimum of 30–50+ active client accounts. You’ll be the face of the company for our clients — ensuring their journey with us is smooth, responsive, and results-driven.. From onboarding and interview scheduling to follow-ups and daily support calls, you’ll be the heartbeat of the client relationship. You’ll work hand-in-hand with our Chief Client Success Officer and HR team to ensure we’re delivering a world-class experience every single time.. What You’ll Be Doing. Client Communication & Relationship Management. Serve as the primary point of contact for clients via Slack, email, text, and phone. Maintain a friendly, professional, and polished tone across all touchpoints. Respond quickly, follow up proactively, and escalate issues when needed. Manage client expectations, build trust, and ensure they always feel supported. Onboarding & Interview Coordination. Guide new clients through our onboarding process. Confirm and follow up on intake forms, expectations, and interview debriefs. Schedule, confirm, and recap Zoom interviews between clients and VA candidates. Collaborate with our internal HR and Talent Sourcing teams to keep everything moving. Client Status & Document Tracking. Keep internal records and Google Docs updated in real-time based on clients' statuses. Ensure all action items and communications are documented and completed on time. Inbox & Admin Management. Manage client email threads professionally and promptly. Flag and escalate time-sensitive messages. Maintain organized, prioritized communication across 30–50+ client accounts. Send out Zoom links, confirm meetings, and document next steps. This Role Is Not for You If:. You’re not thick-skinned or can’t handle high-pressure situations, client escalations, or “putting out fires” calmly and professionally. You’re not confident talking to Client’s on Zoom, phone calls, or video meetings. You’ve never worked in client success, account management, or similar client-facing roles. You struggle under pressure or have trouble juggling multiple tasks and priorities. You’re slow to respond, bad at follow-through, or need micromanagement. You just want “another remote job” — not a meaningful, growth-driven role. You’re working multiple jobs and can’t go all in with us. What We’re Looking For. Must-Haves:. Ability to stay calm, composed, and solutions-focused in high-pressure or fast-paced situations. Previous experience in client success, customer support, or account management. Fast, clear, and professional communicator (written and verbal). Able to juggle multiple client accounts without dropping the ball. Willing to join video calls daily. Strong attention to detail + organizational skills. Phone accessible during work hours. Tech-savvy and confident with:. Slack. Google Workspace (Gmail, Docs, Sheets, Drive). Zoom and scheduling tools. Bonus Points:. You’ve worked in an agency environment (e.g., digital marketing, staffing, recruitment, SaaS). You’ve handled high-volume clients or worked with fast-paced teams. You’re obsessed with customer experience and client retention. You’ve done project coordination, client onboarding, or executive assistance. Tools & Setup Requirements. Reliable desktop/laptop. High-speed internet (10 Mbps minimum). Quiet, professional home office. Webcam and noise-canceling headset. No concurrent work obligations. Additional Requirements. Must be available full-time (Monday–Friday). Must pass a background check (NBI or local police clearance). Perks & Growth:. High-impact role with real leadership opportunity. Work with fast-growing U.S. companies and top-tier medical clinics. Room to grow into senior roles in Client Success or Operations. Performance-based raises and bonuses as we scale. Basic requirements. Must be proficient in speaking and writing English very clearly. Must have relevant work experience. Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]. Must be available for video meetings with your camera on (when needed). Technical requirements. Device:. Reliable laptop or desktop computer.. Internet:. High-speed connection (minimum 15 Mbps).. Audio:. Noise-canceling headset.. Video:. Webcam for virtual meetings.. Workspace: . Quiet, professional environment. Company Location: El Salvador.