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Patient Support Representative - Work from home at Twoconnect. . ​​Respond promptly and professionally to enquiries via phone, email, online forms, and other marketing channels.. . Provide clear and compassionate information about chiropractic services, addressing questions and concerns with empathy.. . Manage incoming leads and conduct timely follow-ups to maximise engagement and conversion.. . Reactivate past patients through proactive outreach, re-engagement campaigns, and regular communication.. . Accurately record and update all interactions in the lead management and CRM systems.. . Track, analyse, and report on lead conversion rates and relevant performance metrics. . . Schedule initial consultations and follow-up appointments, ensuring coordination with clinic staff and chiropractors.. . Handle payment transactions, provide transparent pricing information, and guide patients through payment options.. . Follow all scripts, procedures, and internal systems with precision to ensure consistency and compliance.. . Maintain a disciplined and efficient approach to daily tasks and workflows.. . Deliver exceptional customer service and uphold a patient-first experience at every touchpoint.. . Address complaints or issues with professionalism, escalating complex matters when required.. . Perform additional clinic support and administrative tasks as needed.. . Other role specific duties as they arise.. . . Bachelor’s degree or Certificate IV in a relevant discipline preferred.. . At least 3 years of experience in a customer service or sales support role within a healthcare environment.. . Strong background in the medical or allied health field is highly desirable.. . Excellent verbal and written communication skills with a personable and empathetic approach.. . High level of discipline in following procedures, scripts, and workflow systems.. . Ability to balance warm patient interactions with timely task completion.. . Strong time management and multitasking abilities in a fast-paced setting.. . Competency with CRM and lead management tools.. . High standards of professionalism, confidentiality, and integrity.. . Self-motivated and capable of working independently and collaboratively as part of a small team.. . A genuine interest in helping people and supporting their health journey.. . Company Location: Philippines.