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Italian Speaking Customer Service for Information Technology (IT) industry at Patrique Mercier Recruitment. Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries. We have a strong focus on matching top talent in various industries, including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. We are currently looking for a dedicated and enthusiastic Italian Speaking Customer Service Representative to join our client in the Information Technology (IT) industry. This role is vital in providing top-notch support to customers in their native language, ensuring satisfaction and fostering a positive experience. The successful candidate will be responsible for actively assisting clients with their inquiries, troubleshooting issues, and guiding them through our client's products and services. If you are passionate about customer service and seeking an opportunity to work in a dynamic and supportive environment, we encourage you to apply and take the next step in your career with a reputable company that values your skills and contributions.. Responsibilities. . Provide exceptional customer service to Italian-speaking clients in the IT sector.. . Respond to customer inquiries via phone, email, and chat in a timely and professional manner.. . Troubleshoot technical issues and guide customers through solutions effectively.. . Maintain detailed records of customer interactions and transactions in the system.. . Collaborate with other departments to resolve complex customer issues promptly.. . Identify common customer problems and suggest improvements to enhance service delivery.. . Stay updated on product knowledge and industry trends to assist customers efficiently.. . . Fluency in Italian and proficiency in English, both written and spoken.. . Previous experience in customer service, preferably in the IT industry.. . Strong problem-solving skills and the ability to troubleshoot technical issues.. . Excellent communication and interpersonal skills.. . Familiarity with customer service software and tools.. . Ability to work well under pressure and manage multiple tasks effectively.. . A passion for technology and a desire to help others.. . Company Location: Greece.