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Polish Speaking Customer Service Agent For The Leading Swiss Bank - Athens at Patrique Mercier Recruitment By Petra. Patrique Mercier Recruitment PT is excited to offer a compelling opportunity for a Polish Speaking Customer Service Agent to join the leading Swiss bank based in Athens. In this role, you will have the unique opportunity to provide exceptional service to Polish-speaking clients, assisting them with various banking needs and inquiries. If you are a professional with a passion for finance and a strong customer service background, this role could be an excellent match for you!. Responsibilities. . Deliver outstanding customer service to Polish-speaking clients through multiple channels, including phone, email, and chat.. . Assist customers with inquiries related to accounts, transactions, and banking products.. . Effectively resolve customer complaints and provide timely solutions to issues.. . Provide accurate information on banking services, policies, and promotions to enhance the client experience.. . Document customer interactions thoroughly to improve service quality.. . Collaborate with other departments to address complex customer needs effectively.. . Stay informed about banking regulations and updates that may affect customer service.. . . Fluency in Polish is required; proficiency in English is highly desirable.. . Experience in customer service, particularly within the banking or financial services sector, is preferred.. . Excellent communication and interpersonal skills.. . Able to handle pressure while resolving issues efficiently.. . Familiarity with banking software and customer service tools is a plus.. . Willingness to work flexible hours, including evenings and weekends, as needed to support customer service operations.. . Company Location: Greece.