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Nordic Speaking Customer Service for Retail industry at Mercier Consultancy MD. Mercier Consultancy MD is excited to present an opportunity for Nordic Speaking Customer Service Representatives within the retail industry. This role is ideal for individuals who possess a passion for customer engagement and are enthusiastic about providing excellent service to clients across the Nordic region. As a representative, you will be the face of our retail brand, assisting customers with their inquiries and enhancing their shopping experience in their native language.. Key Responsibilities. . Handle customer inquiries related to retail products, online orders, and store policies through phone, email, and live chat in Nordic languages.. . Provide product information, assistance with sales, and support for returns and exchanges.. . Resolve customer issues and complaints efficiently, ensuring a high level of satisfaction.. . Document all customer interactions and maintain records accurately in the customer relationship management (CRM) system.. . Collaborate with the sales and inventory teams to address customer needs and feedback.. . Stay informed about product promotions, new arrivals, and retail trends to provide customers with relevant information.. . . Fluency in one or more Nordic languages (Danish, Finnish, Norwegian, Swedish) is required; proficiency in English is advantageous.. . Experience in customer service, preferably in the retail industry is preferred.. . Excellent communication skills with a friendly and customer-oriented attitude.. . Strong problem-solving abilities and a knack for handling customer inquiries effectively.. . Ability to work in a fast-paced environment and manage multiple tasks.. . Familiarity with retail software and CRM systems is a plus.. . Willingness to work flexible hours, including evenings and weekends if required.. . Company Location: Greece.