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Dutch Speaking Tier 1 Support Agent at Mercier Consultancy Europe. Join the team at Mercier Consultancy Europe as a Dutch Speaking Tier 1 Support Agent! In this vital role, you will interact with our esteemed Dutch-speaking clients, providing top-notch assistance with their inquiries and ensuring they receive the support they need. You will be an integral part of a friendly and supportive environment where customer satisfaction is our top priority. If you're driven, have a flair for customer service, and enjoy solving problems, we want to hear from you!. Key Responsibilities. . Respond to customer inquiries promptly in Dutch via multiple channels including phone, email, and chat.. . Diagnose basic technical issues and guide users through solutions.. . Maintain accurate records of customer interactions and service requests.. . Collaborate with team members to ensure seamless customer experiences.. . Stay updated on company products and services to offer informed support to clients.. . Participate in training sessions and provide feedback to improve service quality.. . . Fluent in Dutch and English, with excellent written and verbal communication skills.. . Customer service experience is advantageous, but not essential.. . Strong problem-solving skills and a proactive approach to customer care.. . Comfortable navigating technology and troubleshooting minor issues.. . Team player with the ability to work independently.. . Willingness to learn and adapt in a fast-paced environment.. . Flexibility to work various shifts as required by customer demand.. . Company Location: Greece.