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Customer Success Representative at AlGooru. Join AlGooru as our next Customer Success Representative! 🌟. Who Are We. 📚 AlGooru is the leading private tutoring platform in Saudi. We're the first licensed by the National E-Learning Center (NELC), and we're renowned for providing tech-enabled tailored educational support to students from all ages and levels (K-12, university, and professionals).. 🪙 We've been backed by various local, regional, and international investors including Constructor Capital, Plug & Play Ventures, Techstars, KAUST, Hub71, family offices, and others.. 💡 A Fun Fact about AlGooru is that its name derives from “Guru,” a Sanskrit word meaning a mentor, guide, expert, or master.. Your Role. At AlGooru, we're not just building a platform; we're building a future where personalized learning is accessible to everyone. As our . Customer Success Representative. , you’ll be at the heart of the CS tribe, driving impact by:. . Deliver exceptional customer service by efficiently handling inquiries, resolving issues, and fostering positive relationships.. . Ensure operational efficiency and customer satisfaction through continuous improvement of support systems and processes.. . Maintain accurate records and adhere to policies to provide seamless support and uphold AlGooru standards.. . A Day In Your Life:. . Manage incoming calls, assess customer needs, and build sustainable relationships through open communication. . . Educate customers about our services and assist with technical issues for a smooth user experience. . . Resolve customer complaints via phone or messaging platforms with professionalism. . . Provide timely and appropriate solutions, ensuring follow-up until resolution. . . Handle refund requests, address billing concerns, and clarify Terms & Conditions and company policies. . . Handle cross-tribal collaboration and organize the internal communication for all matters related to customers.. . Maintain detailed records of customer interactions, transactions, comments, and complaints. . . Process customer accounts and documentation while adhering to communication procedures and guidelines. . . Continuously optimize ticketing systems and chat tools by identifying challenges and proposing solutions. . . You’re the Customer Success Representative we’re looking for if you have:. . Minimum of 2 years of demonstrated experience in customer support. . Strong phone contact handling skills and active listening. . Familiarity with CRMs and internal databases (ex: HubSpot or Zoho). . Customer orientation and ability to adapt/respond to different types of characters. . Advanced communication and interpersonal skills. . Strong problem-solving abilities. . Ability to multi-task, prioritize, and manage time effectively. . Strong empathy, patience, a proactive mindset, and a strong drive for success. . Able to work either from . 10 AM . to. 6 PM . or . 2 PM. to . 10 PM. , with a preference for weekend coverage on both shift sections. Traits We Love. . Results-Driven. . Proactive & Takes Initiative. . Balances Speed & Quality. . End-User Obsessed. . Strong Communictor. . Independent & Team Player. . Eager to Learn. . The Hiring Journey. . Screening & Intro Call (5-10 mins). . Chemistry meeting (15-30 minutes). . Technical interview (30-60 minutes). . Vision Fit Interview (30-60 minutes). . Offer extended to successful applicants. . Company Location: Lebanon.