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Incident Manager (Remote - US) at Jobgether. This position is posted by Jobgether on behalf of a partner company. We are currently looking for an . Incident Manager. in . United States. .. We are seeking an experienced and detail-oriented Incident Manager to lead and optimize incident response across a fast-paced SaaS platform. In this role, you will ensure that incidents are handled efficiently, with clear communication, timely coordination, and well-documented outcomes. You will work closely with engineering, product, support, and leadership teams to improve reliability and minimize customer impact. The ideal candidate thrives under pressure, has a strong operational mindset, and is passionate about building robust processes that enhance trust and system resilience. This role offers the opportunity to influence incident management strategy and drive measurable improvements across the organization.. Accountabilities:. Lead incident communications, coordinating across engineering, product, support, and leadership teams.. Ensure stakeholders and customers receive timely, accurate, and clear information.. Drive incident resolution and coordination in both real-time and asynchronous contexts, enabling distributed teams to progress efficiently.. Maintain clear incident timelines, roles, and action items without replacing technical ownership.. Utilize and improve incident management tools to streamline reporting, communication, and tracking.. Facilitate blameless postmortems for high-impact incidents, ensuring follow-ups are owned and outcomes are reported to leadership.. Track incident trends, measure metrics such as response and resolution times, and identify opportunities to reduce incidents.. Present clear reports and insights to executive leadership highlighting learnings and improvements.. Proven experience managing incident communications in SaaS or cloud environments.. Strong written and verbal communication skills, adaptable for technical, executive, and customer audiences.. Hands-on experience with modern incident management tools (Incident.io, Rootly, FireHydrant).. Demonstrated ability to analyze incident metrics, identify trends, and provide actionable insights to leadership.. Experience facilitating blameless postmortems, tracking follow-ups, and ensuring accountability.. Familiarity with SRE and DevOps practices.. Ability to stay organized and calm in fast-paced situations.. Strong focus on clarity, transparency, and building trust.. . Preferred:. Background in SRE, DevOps, or technical program management.. Experience supporting distributed teams across time zones.. Knowledge of SLIs, SLOs, and reliability frameworks.. Company Location: United States.