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Flemish Speaking Customer Service Agent In Riga at Mercier Consultancy BG. Mercier Consultancy is excited to offer a position for a Flemish Speaking Customer Service Agent located in Riga. In this dynamic role, you will provide high-quality support to our Flemish-speaking clients, addressing their inquiries, resolving issues, and ensuring a positive customer experience. Your contributions will be essential in helping the company maintain its reputation for outstanding service. If you have a passion for helping customers and are seeking a vibrant work environment, we invite you to apply!. Responsibilities. . Assist Flemish-speaking customers with inquiries via phone, email, and chat.. . Provide detailed information on products and services relevant to customer needs.. . Handle and resolve customer complaints or issues in a timely manner.. . Document customer interactions accurately for future reference and quality control.. . Work closely with your team to improve service delivery and customer satisfaction.. . Stay informed about new products, promotions, and updates to provide up-to-date information.. . Gather customer feedback to help enhance service and product offerings.. . . Fluency in Flemish and English, both spoken and written.. . Experience in customer service or a related field is desirable.. . Excellent communication and interpersonal skills.. . Strong problem-solving abilities and the ability to remain calm under pressure.. . Familiarity with customer service software and digital communication tools.. . Team-oriented with a proactive approach to improving customer experiences.. . Willingness to work flexible hours as required.. . Company Location: Latvia.