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Dutch Speaking VIP Customer Support Agent at Mercier Consultancy Europe. Mercier Consultancy Europe is on the lookout for a Dutch Speaking VIP Customer Support Agent to provide tailored support for our most valued clients. In this prestigious role, you will engage directly with our VIP clientele, ensuring they receive extraordinary service while using our products. Your role involves not only addressing their inquiries and resolving issues but also anticipating their needs to enhance their overall experience with our offerings. If you have a passion for providing exceptional service and possess strong communication skills, we want you to be part of our team!. Responsibilities. . Deliver personalized support to Dutch-speaking VIP clients via phone, email, and chat, addressing queries and concerns efficiently.. . Proactively anticipate clients' needs and ensure seamless resolution of issues they may encounter with our products.. . Document all interactions and feedback from clients to improve service delivery continuously.. . Collaborate with different departments to ensure comprehensive solutions for client challenges.. . Provide product training and detailed explanations of features to VIP customers, ensuring they maximize their use of our systems.. . Collect and relay valuable feedback from clients to contribute to product and service enhancements.. . Stay informed about the latest product updates and company initiatives to provide accurate information to clients.. . . Fluency in Dutch and English, both written and verbal, is essential.. . Previous experience in a customer support or client-facing role, preferably with VIP clientele.. . Excellent communication and interpersonal skills with a strong focus on customer service.. . Ability to resolve complex issues quickly and effectively with a solution-oriented mindset.. . Strong organizational skills to manage multiple VIP accounts and priorities simultaneously.. . Familiarity with technology and an eagerness to learn about new products and services.. . Proficient in using customer support software and CRM systems.. . A positive attitude, professionalism, and a commitment to delivering outstanding customer experiences.. . Company Location: Greece.