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French Speaking Customer Service for Automotive industry at Mercier Consultancy MD. Mercier Consultancy MD is excited to announce a vacancy for French Speaking Customer Service Representatives in the automotive industry. This role is perfect for individuals who are passionate about cars and providing excellent customer support. As a representative, you will engage with customers in French, assisting them with inquiries related to automotive services, products, and support.. Key Responsibilities. . Manage customer inquiries regarding automotive products and services via phone, email, and chat in French.. . Provide detailed information about vehicle specifications, service options, and pricing.. . Assist customers with service appointments, warranty claims, and troubleshooting vehicle issues.. . Resolve customer complaints effectively and ensure a positive experience.. . Document all customer interactions and maintain accurate records in the CRM system.. . Collaborate with technical teams to provide customers with timely solutions.. . Stay updated on automotive trends and company offerings to better assist customers.. . . Fluency in French (oral and written) is essential; knowledge of English is a plus.. . Previous experience in customer service, ideally within the automotive sector.. . Strong communication skills with a customer-focused attitude.. . Ability to explain complex automotive concepts in a simple and approachable manner.. . Excellent problem-solving skills and the ability to manage customer expectations.. . Proficient in using CRM software and other customer service tools.. . Willingness to work flexible hours, including weekends and public holidays when necessary.. . Company Location: Greece.