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Italian Speaking E-commerce Support Specialist - Athens, Greece at Patrique Mercier Recruitment JP. Patrique Mercier Recruitment JP is thrilled to offer an exciting opportunity for an Italian Speaking E-commerce Support Specialist based in the vibrant city of Athens, Greece! In this role, you'll be at the forefront of enhancing the online shopping experience for our Italian-speaking customers, ensuring they receive outstanding support and service.. Your primary responsibilities will involve managing customer inquiries, troubleshooting issues related to e-commerce transactions, and collaborating with various teams to ensure our platform runs smoothly. If you have a passion for e-commerce and exceptional customer service skills, we want to hear from you!. Responsibilities. . Provide high-quality support to Italian-speaking customers via email, chat, and phone.. . Troubleshoot and resolve issues related to orders, payments, and product inquiries.. . Assist in managing product listings and ensuring accurate information is displayed online.. . Work closely with the marketing team on promotional campaigns and customer feedback.. . Document customer interactions and escalate issues when necessary.. . Participate in team meetings to discuss performance metrics and best practices.. . . Fluency in Italian and English (both written and spoken).. . Prior experience in e-commerce support or a related customer service role is a plus.. . Excellent communication skills and a customer-oriented mindset.. . Strong problem-solving abilities and attention to detail.. . Ability to handle multiple tasks in a fast-paced environment.. . Familiarity with e-commerce platforms and online shopping systems is beneficial.. . Willingness to work in Athens and engage with a diverse team.. . Company Location: Greece.