German Speaking Customer Service for Automotive Company - Work In Greece at Mercier Consultancy MD. Mercier Consultancy MD is excited to present a fantastic opportunity for German Speaking Customer Service Representatives for a renowned Automotive Company, with the option to work in Greece. This role is ideal for individuals who are passionate about the automotive industry and dedicated to providing top-notch customer support. As a representative, you will assist customers in German, addressing their inquiries related to automotive products and services.. Key Responsibilities. . Handle customer inquiries regarding automotive products, services, and vehicle maintenance via phone, email, and chat in German.. . Provide accurate information about vehicle features, pricing, and warranties.. . Assist customers with technical issues related to vehicles and ensure prompt resolution of concerns.. . Resolve customer complaints efficiently, ensuring high satisfaction levels.. . Document all customer interactions and feedback in the CRM system for tracking and follow-up.. . Collaborate with other departments to enhance service delivery and improve customer satisfaction.. . Stay informed about the latest automotive trends and company promotions to provide relevant assistance.. . . Fluency in German (both written and spoken) is essential; English proficiency is a plus.. . Previous experience in customer service, ideally within the automotive or related industry.. . Strong communication skills and a customer-oriented approach.. . Ability to troubleshoot and respond to technical inquiries effectively.. . Excellent time management and organizational skills to handle multiple tasks in a busy environment.. . Familiarity with automotive products and customer management software is desirable.. . Willingness to work flexible hours, including evenings and weekends as needed.. . Relocation to Greece is required for this position.. . Company Location: Germany.
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