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Customer Service Representative (Apparel eCommerce) at Remote VA. . Job Title:. Customer Service Representative – Apparel eCommerce. Location:. Remote . Employment Type:. Full-Time . Work Hours:. 9AM-5PM EST. Job Overview:. We are seeking a detail-oriented . Customer Service Representative. with strong . professional writing skills. , excellent . spoken and written English. , and the ability to effectively . communicate with customers. . This role requires a deep understanding of company policies and the ability to . handle customer inquiries. regarding . online orders, inventory availability, shipping issues, charge disputes, and returns. . Occasionally, you will need to place calls to customers to provide resolutions or clarifications.. Key Responsibilities:. . Respond promptly and professionally to customer inquiries via email and phone. . Address concerns related to . online orders. , including lost shipments, stock availability, charge issues, and returns. . Understand and apply company policies while assisting customers. . Maintain . accurate records. of customer interactions and issues. . Coordinate with other teams (inventory, logistics, billing) to resolve customer concerns efficiently. . Provide a . positive shopping experience. by ensuring courteous and effective communication. . Assist in resolving charge disputes and processing refunds when needed. . Qualifications:. . . Excellent written and verbal English. communication skills. . . Previous experience in customer service. , preferably in an apparel eCommerce setting. . . Strong understanding of customer service etiquette. , with a professional and empathetic approach. . Ability to comprehend and apply company policies accurately. . . Proficiency in email management tools. and basic CRM software (experience with Zendesk, eDesk, or similar platforms is a plus). . Strong organizational and problem-solving skills. . Ability to . multi-task. and handle customer inquiries with efficiency. . Comfortable making . outbound calls. to customers when needed. . Company Location: Philippines.