Bilingual Customer Success Representative, Part-time (Remote) at Financeit

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Bilingual Customer Success Representative, Part-time (Remote) at Financeit. Who we are:. Financeit is a point-of-sale financing provider serving some of the largest home improvement and retail organizations in Canada. . Our platform helps businesses close more sales by offering customers affordable monthly payment options for their next big home improvement, vehicle or retail purchase. . We are small enough that you can make an impact within the company and large enough to make an impact in the market.. Financeit is a company where collaboration, inclusivity, fairness, and respect aren’t just ideas that get talked about, but are part of who we are. If such a workplace intrigues you, we hope you’ll join us.. About the role:. We are looking for an enthusiastic and self-motivated Bilingual Customer Success Representative to join the Financeit team. As a Customer Success Representative, you will be the go-to person to help answer questions, troubleshoot problems and provide a great experience for our Partners and Borrowers. You’ll also oversee and coordinate loan payments.. Working hours:. Monday to Friday between the hours of 4:00 PM - 12:00 AM and 1-2 weekend shifts per month on average. . What you'll do:. . Provide top notch customer service by resolving Partner and Borrower inquiries via phone (inbound and outbound) and email.. . Respond to all inquiries promptly and maintain detailed notes and customer information.. . Post, reconcile, and balance daily financial transactions related to loan payments and reversals.. . Maintain strict service level agreements associated with payment processing and daily, weekly, and monthly reconciliations.. . Understand all the ins and outs of Financeit’s services and products.. . Identify opportunities to improve overall customer service experience.. . Be an internal champion and voice for our Partners/Borrowers.. . Work on other special projects to improve the customer experience.. . . Excellent verbal and written communication skills in English and French (required).. . Customer Service experience is required.. . 1+ years of experience in financial services or call centre environment is an asset.. . Previous experience in payment processing, including cheque and cash handling, considered an asset.. . . Strong multitasking abilities and the capacity to meet deadlines.. . Customer-centric mindset with a positive attitude.. . Problem-solver who follows through to resolution.. . Proficiency in MS Office or Google Suite.. . Availability between 4:00 PM – 12:00 AM, Monday to Friday, with an average of 1–2 weekend shifts.. . Company Location: Canada.