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Patient Support Representative - Work from Home / Dayshift at Twoconnect. Manage the live chat line, responding promptly to patient inquiries with professionalism and empathy. Mostly text and email with occasional phone support.. Provide accurate information about products, services, and order processes, within approved guidelines.. Triage patient queries to the appropriate internal teams (sales, clinical, or logistics) as required.. Follow up with patients to ensure their queries or requests are resolved satisfactorily.. Maintain clear, professional, and compliant written communication across multiple channels and inboxes.. Support the customer service and sales teams with patient-related administrative tasks - using existing document and email templates.. Facilitate the escalation of more complex requests to a nurse or the correct internal team member.. Maintain accurate patient interaction records in CRM and order management systems.. Assist with reporting and documentation relating to patient inquiries and service levels.. Collaborate with logistics and fulfillment teams to ensure smooth and timely delivery of patient orders.. Handle patient information with confidentiality, adhering to privacy and data protection requirements. . Other roles specific duties as they arise.. Certificate or Diploma in Health Administration, Customer Service, or related field.. Prior experience in a healthcare, pharmaceutical, or natural health company preferred.. Experience providing online or chat-based support highly advantageous.. Proficiency with CRM or customer support platforms (HubSpot Help Desk experience highly advantageous). . Competent in Microsoft Office and Google Workspace.. Familiarity with order management systems (e.g., CIN7, Xero) preferred.. Excellent English language and written communication skills.. Empathetic and patient-focused communication style.. Strong attention to detail and ability to handle sensitive information discreetly.. Professional, calm, and confident under pressure.. Organised and reliable, with the ability to manage multiple tasks efficiently.. Passion for natural medicine and improving patient wellbeing.. Integrity and respect in dealing with confidential information.. Team-oriented, collaborative, and proactive in supporting others.. Company Location: Philippines.