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German Speaking Customer Agent For Online Bank - Work In Greece at Mercier Consultancy MD. Mercier Consultancy MD is excited to announce an opening for a German Speaking Customer Agent to join our team in Greece, providing exceptional service for a leading online bank. This role is perfect for individuals who are passionate about customer support and have a keen interest in the banking industry. As a Customer Agent, you will be responsible for assisting our German-speaking clients with their banking inquiries and guiding them through our online services.. Key Responsibilities. . Deliver top-notch customer support in German via phone, email, and chat.. . Address customer inquiries regarding online banking products and services.. . Resolve customer issues efficiently, ensuring a seamless banking experience.. . Document all customer interactions and inquiries in our CRM system.. . Collaborate with other departments to improve service delivery and customer satisfaction.. . Stay informed about online banking trends and product updates to provide accurate information to clients.. . . Fluency in German (both written and spoken) is required; proficiency in English is a plus.. . Previous experience in customer service, especially in banking or finance, is advantageous.. . Strong communication and interpersonal skills with a focus on delivering excellent customer experience.. . Able to multitask and thrive in a dynamic work environment.. . Familiarity with banking products, services, and CRM software is preferred.. . Proficiency in using computer applications and digital communication tools.. . A proactive attitude towards problem-solving and a commitment to ensuring customer satisfaction.. . Company Location: Greece.