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Salesforce AI & Automation Associate at MaxAccelerate. About Kompetenza. Kompetenza is a Salesforce partner specializing in Corporate Services Cloud and Employer of Record (EOR) solutions. We help businesses streamline their operations through . AI-driven automation, Salesforce Service Cloud, and self-service portals. . Our goal is to enhance customer service and sales by leveraging the latest . AI and automation technologies. within and outside the Salesforce ecosystem.. Role Overview. We are looking for an . entry-level Salesforce AI & Automation Associate. to support the development of . AI-powered service and sales agents. within our customer self-service portal. You will assist in automating workflows, integrating AI tools, and enhancing customer self-service experiences. Additionally, you will . work with various AI and automation technologies outside of Salesforce. , including third-party AI platforms and APIs.. This role is ideal for someone who is . passionate about AI, automation, and customer service. and eager to . learn quickly, work with clients, and mentor them throughout their AI journey. .. Key Responsibilities. . AI & Automation Development. . . Support the creation of . chatbots and virtual agents. using . Salesforce Einstein AI & AgentForce solutions. .. . Assist in configuring . Salesforce Flow, Omni-Channel Routing, and AI-driven case management. .. . Work with . third-party AI and automation tools. (e.g., ChatGPT, NLP services, RPA tools).. . Learn how to . integrate AI-powered workflows across different platforms. to improve efficiency.. . . Customer Engagement & AI Mentorship. . . Work . directly with clients. to understand their needs and guide them through the . AI journey. .. . Assist in training . client teams. on using AI-powered service and sales tools.. . Help design and implement . custom AI solutions. based on business requirements.. . Provide . ongoing support and mentorship. to customers at every stage of AI adoption.. . . Workflow & Process Optimization. . . Assist in . building and automating customer interactions. using AI-driven tools.. . Support . cross-platform AI integrations. , including non-Salesforce automation solutions.. . Work with senior engineers to . test, refine, and improve AI-powered service experiences. .. . . Learning & Collaboration. . . Stay updated on . AI trends inside and outside the Salesforce ecosystem. .. . Collaborate with . sales, service, and technical teams. to implement AI solutions.. . Participate in . training sessions and mentorship programs. to develop expertise in AI and automation.. . . Key Requirements. Technical Skills. . . Basic understanding of Salesforce. (Service Cloud, AgentForce knowledge is a plus).. . Some experience or coursework in . AI, automation, or workflow tools. .. . Interest in . AI-powered customer service tools, chatbot development, and automation platforms. .. . Familiarity with . third-party AI platforms. (e.g., OpenAI, RPA tools, Google AI, Azure AI) is a plus.. . . Eagerness to learn new technologies. and work across multiple AI ecosystems.. . Soft Skills & Experience. . Willingness to learn quickly and adapt to new AI technologies.. . . Comfortable working directly with clients. and providing AI mentorship.. . . Excellent communication skills. to explain AI-driven solutions to non-technical users.. . . Problem-solving mindset. with attention to detail and structured thinking.. . . Curiosity and passion. for AI, automation, and customer service improvement.. . Why Join Kompetenza R&D?. . . Great entry point. into the AI & automation space.. . . Work with cutting-edge AI technologies. inside and outside the Salesforce ecosystem.. . Hands-on experience with real-world AI and automation projects.. . Opportunity to be customer-facing and mentor businesses on AI adoption.. . Option to move to AI Centre of Competence in Dubai Q3-Q4 2025 . . Company Location: Argentina.