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Portuguese Speaking Customer Service Agent For A Premium Coffee Brand at Patrique Mercier Recruitment By Petra. Patrique Mercier Recruitment PT is excited to present an opportunity for a Portuguese Speaking Customer Service Agent to join a renowned premium coffee brand. In this engaging role, you will be the key point of contact for Portuguese-speaking customers, providing them with exceptional service as they inquire about products, orders, and coffee-related expertise. If you have a passion for coffee and excellent customer service skills, this role is perfect for you!. Responsibilities. . Deliver outstanding customer service to Portuguese-speaking clients through various channels including phone, email, and chat.. . Assist customers with questions regarding product information, order placement, and delivery inquiries.. . Resolve customer complaints efficiently while ensuring a positive experience.. . Share your knowledge of coffee products and assist customers in selecting the best options.. . Document all customer interactions thoroughly for quality assurance and improvement.. . Collaborate closely with team members to ensure a seamless customer experience.. . Stay informed about the latest coffee trends and product offerings to enhance customer interactions.. . . Fluency in Portuguese is essential; proficiency in English is desirable.. . Previous experience in customer service, preferably in the food and beverage or retail industry.. . Passionate about coffee and knowledgeable about different coffee products.. . Excellent communication and interpersonal skills.. . Ability to work in a fast-paced environment and resolve conflicts effectively.. . Experience with customer service software and tools is advantageous.. . Willingness to work flexible hours to meet customer needs.. . Company Location: Greece.