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Virtual BDC Receptionist at Martin Management Group. Martin Management Group . is seeking for . Business Development Receptionist . to join our team!. Responsibilities: . Deliver inquiries/messages intended for other sales personnel and departments promptly.. . Provide truly exceptional customer service in a fast paced work environment at a high volume dealership.. . Answers incoming calls promptly and professionally.. . Answer incoming calls in a friendly manner utilizing multi-line phone operator system.. . Identify customer needs, clarify information, direct to the appropriate department.. . Identify and escalate customer service issues to supervisors.. . Follow scripts and procedures to ensure the highest level of customer service.. . . Amenable to work US Timezone. . Excellent verbal and written communication skills. . 1-2 years of customer service experience. . Must have their own work from home equipment and has a quiet environment. . . Enthusiastic and Positive Attitude. . Self-motivation. . Proficiency with computers. . Must be able to multi-task. . Must be a solution-oriented problem solver. . Customer Satisfaction focused. . Enthusiastic and positive attitude. . Speed and efficiency. . Ability to type >50 words per minute at a minimum. . Must have a Windows laptop or desktop computer. Minimum system requirement: Intel® Core™ i5 Processor with at least 8GB RAM.. . Martin Management Group is an Equal Opportunity Employer. #R2. Company Location: Philippines.