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Italian Speaking Customer Service for Banking industry at Mercier Consultancy MD. Mercier Consultancy MD is thrilled to invite applications for the role of Italian Speaking Customer Service Representatives in the banking industry. If you have a friendly disposition and love helping people, this position is perfect for you! You will be the friendly voice that guides our customers through their banking inquiries and services in Italian, ensuring they feel valued and understood.. Key Responsibilities. . Engage with customers via phone, email, and chat, assisting them with banking inquiries in Italian.. . Provide information on account management, product offerings, and financial services with warmth and clarity.. . Help customers navigate online banking tools and resolve any issues they may encounter.. . Address customer complaints and inquiries professionally while maintaining a friendly approach.. . Keep detailed records of customer interactions and follow up as necessary to ensure satisfaction.. . Stay knowledgeable about current banking products and services to provide accurate information.. . Work collaboratively with team members to foster a positive customer experience.. . . Fluency in Italian (oral and written) is essential; knowledge of English is a plus.. . Previous experience in customer service, especially in the banking sector, is preferred.. . A friendly and approachable demeanor with excellent communication skills.. . Strong problem-solving abilities and a customer-focused mindset.. . Attention to detail and organizational skills.. . Ability to handle multiple inquiries in a fast-paced environment.. . Flexibility to work varied hours, including weekends if needed.. . Company Location: Greece.