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Patient Experience Coordinator at Doctor Care Anywhere. Thanks for stopping by! We’re Doctor Care Anywhere: . Doctor Care Anywhere Group plc (DCA) is the UK’s largest private provider of telehealth services.  The Company works with insurers, healthcare providers and corporate customers to serve patients with a range of digitally enabled telehealth services on its proprietary platform.  . DCA is committed to delivering the best possible patient experience and clinical care through digitally enabled, joined up, evidence-based pathways.  DCA’s strategic ambition is to be the UK market leader in digitally enabled primary care, helping to meet the health needs of patients and payors in a challenging and fast changing environment.  . The role: . As a Patient Experience Coordinator, you will play a pivotal role in delivering our customer-centric approach within the contact center. In this position, you will engage directly with patients, resolve customer service enquiries, and support their needs while creating a warm, welcoming experience. You will also provide assistance to patients, service partners, and clinical colleagues through various communication channels, primarily by telephone as we work towards achieving first-contact resolution.. This role offers an excellent opportunity to broaden your skill set and make a meaningful difference in the lives of our patients. If you are a confident, proactive individual who thrives in a dynamic environment and enjoys adapting to a variety of tasks and challenges, we would love to hear from you.. This . predominantly remote. position provides flexibility, enabling you to work from your own home space. You will work . 37.5 hours per week. on a rolling shift pattern covering business hours from . 7:00 am to 9:00 pm. , including weekends. You will work . five days per week. , helping ensure patient needs are met promptly and efficiently.. Salary: . £26,393 per annum. Application Close date:.  9am Friday 30th January; . vacancy may close earlier if we receive sufficient applications. Manage customer service inquiries related to memberships, appointments, and prescriptions via telephone and multiple communication channels. . Provide clear guidance to customers on navigating the primary customer app and website. . Support the coordination of medical referrals and the organisation of medical documentation. . Work towards achieving individual and departmental targets and Key Performance Indicators (KPIs), aligned with broader business objectives and personal development goals. . Collaborate across departments to address patient inquiries and effectively represent the Patient Experience Team. . Contribute to service enhancements by participating in projects and providing insights to Product Development teams. . Champion a culture of accuracy, professionalism, and excellence in all patient interactions, ensuring every touchpoint meets or exceeds DCA’s standards. . Work closely with team members to share insights and best practices, fostering continuous improvement in the patient experience. . Maintain accurate and detailed records of customer interactions, collect feedback, and prepare meaningful reports to support informed decision-making and service improvement. . Promote a patient-centred culture and uphold professional standards related to safeguarding adults, young people, and children at risk. . Actively implement safeguarding protocols for children, young people, and vulnerable adults, including knowing how to escalate concerns related to radicalisation. . Ensure compliance with all relevant Mental Health legislation—such as the Mental Health Act 2007 and the Mental Capacity Act 2005—along with associated Codes of Practice and national guidance. . Experience Required. Proven ability to meet personal and organisational targets and KPIs within a contact centre or similar environment, demonstrated through interview discussions and past performance. . Extensive customer service experience, showcasing strong empathy and a commitment to exceptional customer satisfaction. . A confident, diligent, and self-reliant individual with a pragmatic, solutions-focused approach to problem-solving. . Passionate about achieving Customer Service Excellence, with a proactive and enthusiastic attitude toward meeting customer needs. . Strong written and verbal communication skills, including a professional and confident telephone manner. . Proficient in business administration and IT, with strong familiarity using Microsoft programs, the ability to work independently, and capability to perform basic IT troubleshooting.. Company Location: United Kingdom.