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BDC Service Coordinator at Jobgether. This position is posted by Jobgether on behalf of Holman Deutschland. We are currently looking for a BDC Service Coordinator in New Jersey (USA) and Pennsylvania (USA).. This role is essential for delivering exceptional customer service by managing service appointment scheduling for automotive dealership clients. As the first point of contact, you will ensure a smooth, positive customer experience while maintaining efficient communication and scheduling accuracy. This position operates in a dynamic environment with remote work flexibility, requiring strong interpersonal skills and the ability to work within established metrics. Your work will directly impact customer satisfaction and dealership operations, supporting a culture of excellence and responsiveness.. . Accountabilities. . Manage inbound and outbound customer communications to schedule and confirm service appointments.. . Listen attentively to customer inquiries, accurately identifying their service needs.. . Utilize scheduling software (myKaarma) to book and manage appointments efficiently.. . Conduct reminder calls and follow-up interactions to ensure customer satisfaction.. . Build and maintain positive relationships with customers and dealership personnel.. . Adhere to a consistent work schedule with punctuality and attendance standards.. . Deliver high-quality, premium-brand customer service to exceed expectations.. . . Must have a private dedicated office space near a router for hard-wired internet connection.. . High School Diploma or equivalent; additional education and customer service experience are advantages.. . Excellent phone etiquette with a pleasant, engaging communication style.. . Proven excellence in customer service and strong listening skills.. . Proficiency with computers and ability to quickly learn new software applications.. . Previous call center experience is preferred.. . Spanish-speaking candidates receive an additional $1 per hour.. . Reside within approximately one hour of Fort Washington, PA, or Maple Shade, NJ.. . Company Location: United States.