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Technical Support Specialist - CRM and Automation (007-00263) at Hunt St. Looking for Filipino (Philippines-based) candidates. Job Role: . Technical Support. Compensation range: . $2,000 - $2,500 AUD/ Monthly . Engagement type: . Independent Contractor. Work Schedule: . 40 hours per week, with flexibility to choose working hours. Some overlap with AEST hours is expected to support real-time communication.. Who We Are: . Pipereply is a fast-growing Software-With-A-Service (SWaS) company working exclusively with Australian solar and trade businesses.. We help our clients automate operations, streamline customer communication, and integrate the tools that power their business — all through a highly customised CRM platform built on Go High Level (GHL), enhanced with custom automations, API integrations, and AI assistants.. We’re a remote-first team with a relaxed, no-BS culture, but we set clear targets, maintain high standards, and value long-term relationships with both clients and teammates.. Who The Client Is:. For this role, you’ll be engaged directly by Pipereply as an independent contractor. We are not an outsourcing agency — all roles are 100% remote, and you’ll work from home while collaborating with our Australian-based team.. Our mission is to help Australian solar and trade companies scale more efficiently by combining automation, AI, and integrations in ways that give them a competitive edge.. About the Role. We’re looking for a Technical Support Specialist with a developer’s mindset — someone who doesn’t just report problems, but traces them to the source, interprets logs, and understands cause and effect.. You’ll be the first line of technical support for a growing CRM and automation platform built on Go High Level. That means troubleshooting workflow bugs, integration issues, form logic problems, and the occasional edge-case scenario that requires real debugging skills.. At Pipereply, we value proactive problem-solvers who can think outside the box and operate with a high level of detail. Yes, we use AI — and we encourage it — but we want people who know when AI is a tool, not a crutch.. If your first instinct is to let AI do all the thinking, this role isn’t for you. We’re looking for people who:. . Combine AI with independent critical thinking. . Understand the limitations and risks of AI tools. . Cross-check AI output before acting. . Spot the subtle problems AI might miss. . Experience with OpenAI and Anthropic is a plus, but thinking for yourself is a must.. Key Responsibilities. . Provide hands-on technical support for Go High Level issues, including workflows, automations, integrations, and user-facing glitches. . Investigate user-reported problems, trace logic across workflows, and pinpoint root causes with minimal direction. . Configure, test, and refine automations, triggers, forms, and custom workflows. . Collaborate with internal development and implementation teams to escalate bugs, recommend solutions, and contribute to fixes. . Test and verify updates before release, proposing improvements, not just quick patches. . Maintain internal documentation and contribute to a knowledge base for recurring issues and solutions. . Suggest platform performance and user experience improvements based on real-world insights. . Required Skills and Qualifications:. . Solid hands-on experience with Go High Level (GHL) in a support, automation, or technical configuration role. . Developer’s mindset — able to debug, trace logic, read logs, and reverse-engineer automation failures. . Basic programming skills (JavaScript, HTML/CSS, Python, or API usage) for advanced troubleshooting. . Minimum 2 years in a technical support/helpdesk role, ideally in a SaaS, CRM, or automation-heavy environment. . Comfortable working with APIs, JSON payloads, and integrations (Zapier/Make experience a plus). . Strong written communication skills for clear, text-based client communication. . Self-starter who digs into problems without waiting for step-by-step instructions. . Familiarity with Twilio, Google Workspace, Slack. . Work Arrangement & Expectations:. This is a remote role that will be set up as an independent contractor engagement.. To ensure alignment and transparency, successful candidates will be expected to:. . Be available for meetings and collaboration during core Australian Eastern Standard Time (AEST) business hours. . Attend daily stand-up meetings with the Pipereply team. . Disclose any existing ongoing roles or client work. . Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”). . Company Location: Philippines.