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Technical Writer at Weekday AI. This role is for one of Weekday's clients. Min Experience: 3 years. Location: Remote (India). JobType: full-time. About the role. An ideal candidate has the following:. ● 2+ years of experience in an IT Support/Engineer role. ● 1+ years of experience in a Technical Writer role. ● A strong desire to grow in technical knowledge and written skills. ● Exceptional written English skills and work ethic. ● A strong intellectual curiosity with experience writing knowledge base articles. ● Bachelors or Associates degree in computer science, technical writing, English, communications, literature (a degree or certification in an IT related field or in writing/communication is also acceptable). ● The ability to understand and clearly communicate complex technical processes to a wide range of employees in both verbal and written form. ● The skill to effectively present information with visual elements (e.g. charts, annotated screenshots, infographics) following written and visual style guides. ● Motivation to work independently and with a global team. ● An acute attention to detail for reviewing articles and maintaining documentation. standards. ● A creative approach in a fast paced environment. ● The ability to travel to the United States (US) regional offices as needed. ● Experience documenting and troubleshooting some or all of the following systems:. ○ macOS, Windows, Zendesk, Snagit, VoIP, Confluence, Jira, Google Workspace, Zoom, Slack, Okta, Jamf, Meraki. Even better (but not required) is experience in the following areas:. ● Creating video tutorials (e.g. Final Cut Pro/iMovie/mmhmm). ● Linux use and documentation. ● Project management. Position Expectations:. ● Create, migrate, and update internal documentation in Zendesk Guide to a consistent standard as defined in the internal documentation style guide. ● Develop clear and precise documentation which is easily discoverable and accessible to specific target audiences. ● Publish documentation for any new system, product, or feature that IT deploys across the organization. ● Capture and present visual elements as defined in the branding/visual style guide to more effectively translate information (e.g. charts, annotated screenshots, infographics, animated GIFs). ● Provide a strong technical voice with documentation and self service resources for employees. ● Ensure content quality and consistency through performance analysis which require improvement. Company Location: India.