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Call Center Representative at Winning Assistants. Job Title:. Call Center Representative. Job Code:. [JW-BODD]. Position type: . Full-Time. Working Hours:. 8:00 AM - 5:00 PM Eastern Daylight Time, Monday - Friday. Salary rate:. $5-$6. Job Responsibilities:. Answer and manage incoming calls in a timely and professional manner. Schedule, reschedule, and confirm patient appointments. Provide general information about services, procedures, and clinic policies. Verify patient insurance coverage and eligibility. Assist with prior authorization requests and follow-ups. Coordinate with internal teams regarding patient needs and documentation. Accurately document all interactions in the system. Handle patient concerns and escalate issues when necessary. Monitor and respond to patient emails, text messages, and voicemails in a timely. manner. Maintain confidentiality and comply with HIPAA regulations. Qualifications:. At least 1 year of previous experience in a call center or customer service role preferred. Experience in healthcare, dermatology, or medical office setting is a plus. Familiarity with insurance verification and prior authorization processes is highly. preferred. Strong communication and interpersonal skills. Excellent organizational and multitasking abilities. Proficiency with CRM systems and basic computer applications. Basic requirements. Must be proficient in speaking and writing English very clearly. Must have relevant work experience. Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]. Must be available for video meetings with your camera on (when needed). Technical requirements. Device:. Reliable laptop or desktop computer.. Internet:. High-speed connection (minimum 10 Mbps).. Audio:. Noise-canceling headset.. Video:. Webcam for virtual meetings.. Workspace: . Quiet, professional environment. Company Location: Philippines.