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Polish Speaking Support Online Travel Agency at Mercier Consultancy BG. Mercier Consultancy is thrilled to announce an opening for a Polish Speaking Support Specialist at our Online Travel Agency. In this essential role, you will provide exceptional support to our Polish-speaking customers, assisting them with travel-related inquiries and bookings with professionalism and care. Your duties will include answering customer questions, resolving issues effectively, and helping clients navigate our online platform. If you are passionate about travel and committed to delivering outstanding customer service, we invite you to apply!. Responsibilities. . Provide high-quality support to Polish-speaking customers via phone, email, and live chat.. . Assist clients with travel bookings, modifications to their itineraries, and inquiries about travel services.. . Efficiently resolve customer issues to ensure satisfaction and loyalty.. . Guide clients in using our online booking system and address any technical questions they may have.. . Document customer interactions and feedback to enhance service quality.. . Collaborate with internal teams to escalate and resolve advanced issues when necessary.. . Keep updated on travel trends and our services to offer accurate advice and assistance.. . . Fluency in Polish and English, both written and spoken.. . Experience in customer service or support roles, preferably in the travel industry.. . Strong communication skills with a focus on effectively resolving inquiries.. . Able to work independently and collaboratively as part of a team.. . Comfortable with technology and online systems.. . Detail-oriented with excellent organizational skills.. . A genuine enthusiasm for travel and assisting clients in their journey planning.. . Flexibility to work varied hours, including weekends and holidays if needed.. . Company Location: Portugal.