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Italian Speaking Customer Service for Finance industry at Mercier Consultancy Europe. Mercier Consultancy Bulgaria is seeking an Italian Speaking Customer Service Agent to join our Finance Industry team. In this vital role, you will provide exceptional service and support to our Italian-speaking clients who rely on our financial solutions. Your responsibilities will include addressing inquiries related to financial products, account management, transaction processing, and resolving any customer issues that arise. If you are passionate about finance, possess excellent communication skills, and enjoy assisting others, we would love to have you on board!. Responsibilities. . Deliver high-quality customer service in Italian for inquiries related to our financial services.. . Assist clients with account management, including transactions, statements, and inquiries.. . Provide accurate information about financial products, services, and policies.. . Resolve client complaints and issues with a focus on customer satisfaction.. . Maintain accurate records of customer interactions and feedback.. . Collaborate with internal teams to ensure prompt resolution of client inquiries.. . Stay informed about financial regulations and industry trends to assist clients effectively.. . . Fluency in Italian and English, both written and spoken.. . Experience in customer service, preferably in the finance or banking sector.. . Strong communication skills with a commitment to providing excellent customer care.. . Ability to effectively manage multiple inquiries simultaneously.. . Technical proficiency and familiarity with financial software or customer service platforms is an asset.. . Detail-oriented with strong analytical and problem-solving skills.. . Willingness to work flexible hours, including weekends and holidays, if needed.. . Company Location: Greece.