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VP of Customer Success (Remote - Anywhere) at Jobgether. This position is posted by Jobgether on behalf of Sure. We are currently looking for a VP of Customer Success in Anywhere.. This leadership role offers the chance to build and scale a high-impact Customer Success organization within a fast-growing digital insurance technology company. As the inaugural Customer Success leader, you will own enterprise customer retention, growth, and monetization, developing deep, trusted relationships with C-suite executives. You will drive revenue expansion by optimizing customer programs and creating scalable processes to support sustainable growth. This role demands a strategic thinker with hands-on experience in consultative enterprise environments, capable of shaping a world-class team from the ground up while delivering immediate business results.. . Accountabilities:. . Own net dollar retention and gross written premium growth targets across the enterprise customer base.. . Drive revenue expansion through program optimization, account management, and upsell initiatives.. . Guide newly launched customer programs to rapid adoption and long-term success.. . Act as the primary strategic advisor to enterprise clients, balancing advocacy with business objectives.. . Maintain direct relationships with C-suite executives, establishing trust and partnership.. . Develop scalable playbooks, processes, and workflows to support Customer Success growth.. . Collaborate with executive leadership to define KPIs and reporting frameworks based on real results.. . . 10+ years of hands-on customer success, account management, or related experience managing complex enterprise accounts.. . 3+ years building and leading Customer Success teams from early stages.. . Proven ability to drive revenue growth and retention both as an individual contributor and a team leader.. . Demonstrated success scaling Customer Success organizations from inception to mature teams.. . Skilled in consultative selling and solution-based approaches.. . Deep understanding of SaaS success metrics such as NDR, GRR, and NPS.. . Comfortable making tough decisions and managing difficult conversations directly with clients.. . Self-starter mindset with a vision for future organizational growth while executing current priorities.. . Company Location: United States.