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Dutch Speaking Customer Service Jobs In Portugal at Mercier Consultancy Europe. Mercier Consultancy is thrilled to announce an exciting opportunity for Dutch Speaking Customer Service Representatives to join our team in the beautiful country of Portugal! In this critical role, you will provide top-notch support to our Dutch-speaking clients, ensuring that their questions and concerns are addressed with professionalism and efficiency. Portugal, known for its stunning coastline, rich culture, and welcoming atmosphere, offers a fantastic backdrop for you to grow your career in an enriching environment. If you are passionate about customer service and looking for a rewarding new path, we would love to hear from you!. Responsibilities. . Deliver exceptional customer service in Dutch through various communication channels, including phone, email, and live chat.. . Assist customers with inquiries regarding products and services, providing accurate information and solutions.. . Resolve customer complaints and issues effectively, ensuring a satisfactory experience for all clients.. . Maintain thorough documentation of customer interactions and contribute feedback for service improvement initiatives.. . Collaborate with team members to enhance overall service quality and tackle common challenges.. . Stay informed about company offerings and industry trends to provide knowledgeable support.. . Engage in ongoing training and development programs to continuously refine your skills.. . . Fluency in Dutch and English is required, with strong communication skills in both written and verbal formats.. . Previous experience in customer service is advantageous, but a willingness to learn and grow is highly valued.. . Excellent problem-solving capabilities and a strong focus on customer satisfaction.. . Ability to manage multiple inquiries effectively in a dynamic, fast-paced environment.. . Basic computer skills and familiarity with customer service software is a plus.. . Must be eligible to work in Portugal and embrace a new cultural experience.. . Flexibility to work various shifts, including evenings and weekends, as required.. . Company Location: Portugal.