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German Speaking Customer Service for Food & Beverage industry at Mercier Consultancy MD. Mercier Consultancy MD is delighted to announce an opening for German Speaking Customer Service Representatives in the Food & Beverage industry. This role is an excellent opportunity for individuals who are passionate about food, beverages, and providing outstanding customer support. As a part of our dedicated team, you will assist customers with their inquiries, ensuring they have a delightful experience with our products and services, all while communicating effectively in German.. Key Responsibilities. . Respond to customer inquiries regarding food and beverage products, orders, and services via phone, email, and chat in German.. . Provide detailed information about product offerings, ingredients, and nutritional information.. . Assist customers with their orders, including changes, cancellations, and tracking shipments.. . Address customer complaints and issues professionally and swiftly.. . Document all customer interactions and maintain accurate records in our database.. . Collaborate with cross-functional teams to resolve inquiries and improve the customer experience.. . Stay informed about industry trends, product launches, and company offerings to provide customers with up-to-date information.. . . Fluency in German (oral and written) is essential; English language skills are a plus.. . Experience in customer service, ideally within the food and beverage sector, is preferred.. . Strong communication and interpersonal skills, with a commitment to customer satisfaction.. . Ability to convey complex product information clearly and effectively.. . Strong problem-solving abilities and attention to detail.. . Ability to multitask and handle inquiries in a fast-paced environment.. . Willingness to work flexible hours, including weekends, if necessary.. . Company Location: Greece.