Customer Service Representative (Bilingual - Korean & English) - Contract Role at Superlogic

We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Customer Service Representative (Bilingual - Korean & English) - Contract Role at Superlogic. About the Role. Location: Remote (Must be able to work Korean business hours, Monday – Friday). Position Type: Contract Role (Full-time hours). Language Requirement: Bilingual – Korean & English. We are seeking a highly skilled and experienced Customer Service Consultant to join our team. This role requires a proactive, self-motivated professional who can deliver exceptional customer support while working closely with a global team. The ideal candidate will have experience supporting U.S. companies, strong technical knowledge, and a background in tech and crypto industries.. Key Responsibilities. . Provide excellent customer service support to our Korean and English-speaking clients via email, chat, and other communication channels.. . Manage and resolve customer inquiries and issues in a timely, professional manner using Zoho Desk customer support platform.. . Maintain a high level of product knowledge to effectively communicate with customers and provide accurate information.. . Collaborate with cross-functional teams, including management and supervisors, to relay customer feedback and insights for continuous improvement.. . Document customer interactions and ensure proper follow-up and tracking of issues to resolution.. . Generate daily reports and provide feedback on trends, issues, and opportunities for service enhancements.. . Support the integration of tools and systems as needed and assist with process improvements.. . Required Qualifications. . Bilingual fluency in Korean and English (written and spoken).. . Minimum 5 years of experience in customer service roles, with at least 2 years supporting U.S.-based companies.. . Proven experience using Zoho Desk or a comparable helpdesk platform.. . Proficiency in Microsoft Word, Google Workspace (Docs, Sheets, etc.), and Slack.. . Strong English writing and communication skills, with the ability to draft professional, clear, and concise responses.. . A background in the technology and cryptocurrency industries is strongly preferred.. . Demonstrated ability to work independently and provide regular updates to management and supervisors.. . Excellent organizational skills with strong attention to detail and the ability to manage multiple tasks.. . Desired Attributes. . Self-starter who thrives in a fast-paced, dynamic environment.. . Problem-solving mindset and ability to think critically under pressure.. . Comfortable working across different time zones with international teams.. . Committed to providing exceptional customer experiences and maintaining a positive brand image.. . . Company Location: South Korea.