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Romanian Speaking CS Agent For Booking.com - Work In Greece - Paid Relocation at Mercier Consultancy MD. Mercier Consultancy MD is excited to offer an exceptional opportunity for a Romanian Speaking Customer Service Agent for Booking.com, which includes paid relocation to the stunning destination of Greece. In this pivotal role, you will deliver outstanding support to Romanian-speaking customers, assisting them with their travel bookings and inquiries to ensure a smooth and enjoyable experience.. Responsibilities. . Respond to customer inquiries in Romanian via various communication channels, including phone, email, and live chat.. . Assist clients with the booking process, modifications, and cancellations, ensuring all needs are met efficiently.. . Troubleshoot and resolve issues related to reservations promptly, providing exceptional customer service.. . Document customer interactions and feedback in the company’s CRM system for quality assurance and reporting.. . Collaborate with internal teams to address more complex customer issues as needed.. . Stay informed about company promotions, policies, and services to offer accurate information to customers.. . . Fluency in Romanian (both written and spoken), with English proficiency considered a plus.. . Previous experience in customer service, particularly in the travel or hospitality industry.. . Strong communication skills and a passion for helping customers.. . Excellent problem-solving abilities with a focus on customer satisfaction.. . Familiarity with CRM systems and online booking platforms is advantageous.. . Willingness to relocate and adapt to a new culture and work environment in Greece.. . Ability to work in a fast-paced environment while managing multiple tasks effectively.. . Company Location: Greece.