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Technical Support Engineer at Partner One Capital. We are looking for a . Technical Support Engineer II (TSE 2). to join our global Customer Support team. This role is ideal for someone with a strong technical foundation who is eager to grow into a subject matter expert. You will be responsible for troubleshooting complex customer issues, collaborating with engineering and product teams, and driving customer satisfaction through timely and effective solutions.. As a TSE 2, you are expected to go beyond basic troubleshooting by performing in-depth analysis, mentoring junior engineers, and taking ownership of technical cases to closure.. Key Responsibilities. . Serve as the primary technical contact for customers, managing support cases from initial intake through resolution.. . Troubleshoot, analyze, and resolve complex technical issues across product areas (networking, security, OS, applications, etc.).. . Reproduce customer issues in lab environments and document clear findings for Engineering escalation when required.. . Collaborate with Engineering, QA, and Product teams to drive bug fixes and product improvements.. . Mentor and assist TSE 1 engineers in case handling, best practices, and technical skill development.. . Ensure timely updates and clear communication with customers on case progress and action plans.. . Document solutions, troubleshooting steps, and knowledge base articles to enhance team efficiency.. . Participate in 24x7 on-call rotations, weekend shifts, or critical incident response as needed.. . Contribute to process improvements and best practices to improve customer experience.. . . Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent hands-on experience).. . 3–5 years of experience in Technical Support, System Administration, or a related role.. . Strong troubleshooting skills in at least two of the following areas:. . . . Operating Systems:. Windows, Linux/Unix. . . Networking:. TCP/IP, DNS, VPN, Firewalls, Routing. . . Security Technologies:. SIEM, IDS/IPS, endpoint security, SSL/TLS, PKI. . . Databases/Applications:. SQL, log analysis, application troubleshooting. . . Familiarity with virtualization platforms (VMware, Hyper-V, or similar) and cloud technologies (AWS, Azure, GCP).. . Excellent problem-solving, analytical, and communication skills.. . Ability to handle high-pressure situations with professionalism and empathy.. . Preferred Qualifications. . Certifications such as CCNA, RHCSA, CEH, Security+, or equivalent.. . Experience with enterprise security products, SIEM tools, or incident response.. . Prior experience working with global customers in a 24x7 support environment.. . Ability to script or automate tasks (Python, PowerShell, Bash, etc.) is a plus.. .  . What We Offer. . Opportunity to work with cutting-edge security technologies and enterprise customers.. . Collaborative, diverse, and fast-paced work environment.. . Professional growth with learning and certification opportunities.. . Competitive compensation and benefits package.. .  . Company Location: India.