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Icelandic Speaking Customer Service Agent - Work In Bulgaria - Paid Relocation at Mercier Consultancy MD. Mercier Consultancy MD is proud to announce an opportunity for an Icelandic Speaking Customer Service Agent to join a leading team in Bulgaria, complete with paid relocation support. In this role, you will be vital in delivering outstanding customer service to our Icelandic-speaking clients, ensuring they receive timely and effective assistance with their inquiries.. Responsibilities. . Provide support to Icelandic-speaking customers via phone, email, and chat, addressing a variety of inquiries related to our products and services.. . Offer detailed information regarding account management, service features, and resolve technical issues as needed.. . Handle customer complaints with professionalism and work to find effective solutions swiftly.. . Document customer interactions accurately within the CRM system to facilitate communication and track service quality.. . Collaborate with team members and various departments to improve customer experience and service outcomes.. . Keep updated on industry trends and product knowledge to provide informed support to customers.. . . Fluency in Icelandic (both written and spoken); proficiency in English is an advantage.. . Experience in customer service is preferred, particularly in a remote or multicultural environment.. . Excellent communication skills and a strong focus on customer satisfaction.. . Ability to troubleshoot issues efficiently and provide thorough support to customers.. . Familiarity with CRM systems and standard office software.. . Self-driven with the ability to work independently and manage multiple inquiries in a remote setting.. . Willingness to relocate to Bulgaria and immerse yourself in a new culture.. . Company Location: Iceland.