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Cloud Solutions Engineer - Level 3 at Zipdev. We are seeking a . senior-level Cloud Solutions Engineer (Level 3).  to lead advanced Microsoft 365 and cloud initiatives, handle complex escalations, and implement solutions directly with MSP clients. This is a . technical, customer-facing role.  — while not sales-focused, you will regularly work directly with customers to design and implement the solutions required to meet their business and technical needs.. This role requires strong technical depth, independence, and the ability to step into unfamiliar environments and software ecosystems with confidence.. Key Responsibilities. Advanced Cloud & Escalation Support. Handle . advanced and expert-level escalations.  related to cloud infrastructure and SaaS services.. Serve as a senior escalation point for Microsoft 365 and cloud-related issues across multiple MSP environments.. Perform root-cause analysis and implement long-term remediation for complex or recurring issues.. Work directly with MSP clients and end customers to execute solutions and improvements.. Microsoft 365 (Core Focus Area). Architect, deploy, optimize, and support . Microsoft 365 environments end-to-end. , including:. Exchange Online (mail flow, security, migrations, troubleshooting). SharePoint Online and OneDrive (architecture, permissions, governance, performance, migrations). Microsoft Teams (policies, governance, troubleshooting). Perform and lead . tenant-to-tenant migrations. , including email, OneDrive, SharePoint, and Teams data.. Execute . server-to-cloud migrations. , such as file servers to SharePoint or OneDrive.. Expert-level administration and troubleshooting of:. Microsoft Intune.  (endpoint management, compliance policies, configuration profiles, application deployment, Autopilot). Microsoft Entra ID (Azure AD).  including identity lifecycle, SSO, MFA, and hybrid identity. Conditional Access.  policy design and enforcement. Microsoft Defender.  (Endpoint, Office 365, Identity). Microsoft Purview.  (data governance, retention, compliance, DLP). Implement and maintain Microsoft 365 security best practices across client tenants.. Assist MSPs with tenant configuration, licensing strategy, and feature utilization.. Third-Party Application Integration. Work with . third-party software applications.  that integrate with Microsoft 365 (email, identity, security, document management, line-of-business platforms).. Support applications you may . not have prior experience with. , requiring:. Willingness to learn new platforms quickly. Ability to understand how third-party systems interact with Microsoft 365. Troubleshooting authentication, permissions, data flow, and integration issues. Collaborate with vendors and MSPs to ensure proper configuration and supportability.. Projects, Optimization & Automation. Lead cloud migration and optimization projects for MSP clients.. Optimize Microsoft 365 environments for . security, performance, and cost efficiency. .. Develop and maintain . PowerShell scripts.  to automate Microsoft 365, Entra ID, Intune, and related administrative tasks.. Recommend improvements, standards, and long-term strategies to MSP partners.. Stay current on Microsoft 365 feature changes and emerging cloud technologies.. Availability & Support Expectations. Standard working hours are . 9:00 AM–5:00 PM EST. .. Some . flexibility is required.  for high-impact client issues, critical changes, or migrations outside normal hours.. This role is . not on-call. , but responsiveness during critical events is expected.. 5+ years.  of hands-on experience with cloud solutions in an MSP or multi-tenant environment.. Expert-level proficiency.  in:. Microsoft 365 (all major workloads and admin portals). Microsoft Intune. Microsoft Entra ID (Azure AD). Conditional Access and MFA. Microsoft Defender and Purview. Strong experience with:. Tenant-to-tenant Microsoft 365 migrations. Server-to-cloud migrations (e.g., file servers to SharePoint/OneDrive). Email and data migrations. Required experience with . PowerShell.  for administration and automation.. Experience with . Google Workspace.  and cross-platform migrations.. Expert-level understanding of . SaaS security.  and . cloud cost optimization. .. General knowledge of . infrastructure and networking.  concepts.. Proven experience working in . MSP environments.  (required).. Excellent . native-level English communication skills. , both written and verbal.. Company Location: Costa Rica.