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Mid-Market Customer Success Manager at Jobgether. This position is posted by Jobgether on behalf of . Calm. . We are currently looking for a . Mid-Market Customer Success Manager. in . Minnesota (USA) or New York (USA). .. Take the lead in helping organizations boost employee well-being by driving adoption of an innovative mental health and wellness platform. In this role, you’ll manage a large portfolio of mid-market accounts, guiding clients through onboarding, engagement, and renewal. You’ll collaborate closely with HR leaders, internal teams, and cross-functional partners to implement wellness strategies that deliver meaningful impact. If you thrive in fast-paced environments and love building long-term client relationships, this is your opportunity to make a difference.. . Accountabilities:. . Manage a portfolio of 70+ mid-market customer accounts, focusing on engagement, retention, and renewal.. . Build strong relationships with client stakeholders, acting as their strategic advisor and internal advocate.. . Lead implementation calls, business reviews, and renewal discussions, driving tailored engagement strategies.. . Analyze adoption data and collaborate with clients to align on wellness goals and KPIs.. . Own the end-to-end renewal process, including pricing, quotes, and forecasting.. . Identify at-risk accounts and proactively address issues such as low usage or limited sponsorship.. . Support Calm Health implementations through technical configuration and coordination with internal teams.. . Become a subject matter expert on wellness trends and product capabilities to advise clients effectively.. . . Minimum 3 years in Customer Success, Account Management, or a similar client-facing role.. . Experience handling renewals, including pricing discussions and forecasting.. . Excellent organizational skills and ability to manage multiple tasks across a dynamic book of business.. . Strong communication skills—verbal, written, and presentation—with a customer-centric approach.. . Comfortable using Salesforce and analytics tools like Tableau to track engagement and performance.. . Collaborative and proactive team player with a “roll-up-your-sleeves” mentality.. . Bonus: Experience in healthcare, benefits, or wellness tech environments, and exposure to project/change management.. . Ability to lead strategic initiatives such as lifecycle mapping and customer feedback programs.. . Company Location: United States.