French Speaking In-Game Support Analyst at Patrique Mercier Recruitment By Nellie. Patrique Mercier Recruitment FR is excited to offer an opportunity for a French Speaking In-Game Support Analyst. This role is ideal for individuals with a passion for gaming and a commitment to providing outstanding customer support. As an In-Game Support Analyst, your primary responsibility will be to assist French-speaking players by addressing their queries and ensuring they have an enjoyable gaming experience.. Responsibilities. . Deliver real-time support to French-speaking players through in-game chat, email, and community forums.. . Identify and troubleshoot a variety of in-game issues, providing assistance for technical problems related to gameplay and accounts.. . Document and manage player issues within the support ticketing system, ensuring effective resolution and follow-up.. . Communicate clearly with players to explain game mechanics, features, and updates.. . Collaborate with the development team to relay player feedback and identify recurring problems.. . Stay updated on the latest game releases, features, and industry trends to offer knowledgeable support.. . Contribute to the enhancement of support processes aimed at improving player satisfaction.. . . Fluency in French and English, with excellent verbal and written communication skills.. . Previous experience in customer support, particularly in the gaming industry, is advantageous.. . Strong troubleshooting and analytical skills to assist players with various technical challenges effectively.. . A genuine passion for gaming, with a good understanding of game mechanics and community dynamics.. . Willingness to work flexible hours, including evenings and weekends, to accommodate player needs.. . Familiarity with customer support systems and ticketing tools is a plus.. . A positive attitude, empathy, and a commitment to exceptional player support.. . Company Location: Greece.
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