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Customer Service Representative - Night Shifts & Weekends (Remote) at ISTA Personnel Solutions. ISTA Personnel Solutions SA . is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based organizations. We are not a recruitment agency—we are a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.. We are hiring!. Our U.S.-based client connects nurses with shifts at various nursing homes (long-term care facilities) through an app-based scheduling platform. They are looking for a . Customer Service Representative. to provide support and resolve any issues that may arise.. Working hours:. . . Night shift:. 11:00pm – 7:00am (SA time). . . 5 shifts per week, including weekends. (you will typically be off for 2 days during the week). . You may be required to work one or two . 12-hour shifts over weekends. on a rotational basis . . Total: 40 hours per week. . PLEASE NOTE:. . . Internet Requirements:.  A . fixed fibre line.  with a minimum speed of . 25 Mbps (upload & download).  and the ability to support a . wired Ethernet connection.  is mandatory. Applicants without a fixed fibre line cannot be considered.. . . Power Backup:.  A . reliable power backup solution.  is required to manage . load shedding and power outages. . Applicants without a power backup cannot be considered.. . Job Responsibilities:. . Help nurses and care facilities use the app and answer any questions they have . . Assist with account setup, shift bookings, and general support . . Fix or report any problems users experience with the app . . Respond to urgent issues like last-minute cancellations . . Communicate clearly via chat, email, or phone . . Keep records of all support conversations . . Work with the team to improve the user experience. . . At least . 1 year of experience. in a customer service or support role. . . Stable work history. with consistent employment. . Strong written English and typing speed. . Must be comfortable working . night shifts (11pm–7am SA time). and . weekends. . . Confident . computer skill. s and ability to learn new systems quickly. . Required Skills:. . . Excellent communication skills. (written and verbal) . . . Problem-solving ability. – quickly understand and resolve user issues . . . Tech-savvy. – comfortable using apps, online tools, and troubleshooting basic technical issues . . . Empathy and patience. – especially when assisting nurses or clients in stressful situations . . . Attention to detail. – accurately log support interactions and spot issues early . . . Time management. – stay organized during night shifts and handle multiple tasks . . . Customer-first mindset. – always aiming to provide a helpful and positive experience . . . Team collaboration. – share feedback and work with others to improve service . . . Adaptability. – flexible in handling changing priorities or urgent situations. . If you are not contacted within 14 working days, please consider your application unsuccessful.. Company Location: South Africa.