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Technical Support Engineer- L2 (Remote - India) at Jobgether. This position is posted by Jobgether on behalf of . interface.ai. . We are currently looking for a . Technical Support Engineer - L2. in . India. .. As a Technical Support Engineer - L2, you will play a critical role in delivering a seamless and efficient support experience to enterprise customers. You’ll handle escalations from Level 1 engineers, dive deep into technical challenges involving APIs, Linux systems, and cloud platforms, and collaborate cross-functionally to drive resolutions. This is a high-impact role that blends hands-on problem-solving with mentoring, knowledge sharing, and process improvement. You’ll work in a dynamic, fast-paced FinTech environment powered by cutting-edge AI and customer-first values. This position requires flexibility for rotational US shift timings.. . Accountabilities:. . Serve as an escalation point for L1 support, resolving advanced issues across APIs, databases, Unix/Linux systems, and cloud platforms (e.g., AWS).. . Perform root cause analysis for recurring incidents and propose long-term fixes.. . Communicate directly with US-based clients via email, chat, or calls, ensuring swift incident acknowledgment and resolution using tools like Zoho, JIRA, or Salesforce Service Cloud.. . Collaborate with engineering, QA, and product teams to troubleshoot and deliver timely resolutions.. . Maintain and expand internal knowledge bases by documenting FAQs, processes, and troubleshooting guidelines.. . Mentor L1 engineers to improve their technical and client communication skills.. . Monitor logs and system metrics to detect trends, identify recurring issues, and drive proactive improvements.. . Contribute to improving onboarding processes and lead training sessions for clients and internal teams.. . Optimize support operations through workflow refinement and automation initiatives.. . . 3–5 years of technical support experience in a similar L2 or advanced support role.. . Strong command of Unix/Linux systems, including command-line troubleshooting and system diagnostics.. . Hands-on experience with API debugging, SQL/database operations, and cloud environments (especially AWS).. . Familiarity with tools like JIRA, Zoho, or Salesforce Service Cloud.. . Demonstrated ability to perform detailed root cause analysis and communicate resolutions clearly.. . Excellent English communication skills, both verbal and written, with a customer-centric mindset.. . Proven ability to mentor junior team members and document technical procedures.. . Availability to work rotational shifts: 5:00 PM – 2:00 AM, 8:00 PM – 6:00 AM, and 4:00 AM – 11:00 AM IST.. . Company Location: India.