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Dutch Speaking Customer Service Agent In Estonia at Mercier Consultancy BG. Mercier Consultancy is excited to offer a position for a Dutch Speaking Customer Service Agent based in Estonia. In this dynamic role, you will provide outstanding support to our Dutch-speaking clients, answering their inquiries and assisting them with our services. You will play a crucial role in enhancing customer satisfaction and ensuring a smooth experience for our users. If you are enthusiastic about customer service and have excellent language skills, we would love to have you on our team!. Responsibilities. . Respond to customer inquiries in Dutch via phone, email, and chat.. . Provide comprehensive information about our products and services.. . Resolve customer issues and complaints efficiently, prioritizing customer satisfaction.. . Maintain organized and accurate records of customer interactions.. . Work collaboratively with team members to improve service delivery and processes.. . Stay informed about product updates and company policies to provide accurate information.. . Gather and analyze customer feedback to identify areas for improvement.. . . Fluency in Dutch and English, both spoken and written.. . Experience in customer service is preferred.. . Excellent communication and interpersonal skills.. . Strong problem-solving abilities and a customer-centric approach.. . Proficient with customer service software and digital communication tools.. . Ability to work in a team environment while also being self-motivated.. . Willingness to adapt to shifting priorities in a fast-paced environment.. . Company Location: Estonia.